Working in person or remote (online/hybrid) poses challenges for leaders to provide regular and ongoing feedback. Providing feedback to employees through regular performance management will help attract and retain good employees, giving hospitality leaders a competitive advantage (Eyoun, et al., 2020). Whether working remotely, in person, or combining the two, employees want regular feedback on their performance (Lewis, 2020). Despite the drastic effects of the COVID-19 pandemic on our industry, one constant will always remain. At worst, many businesses have been decimated and run entirely out of commission, with operations such as spas and restaurants closing their doors indefinitely, perhaps forever. The COVID-19 pandemic has forever changed our world and its parts, especially for the hospitality industry. Ryan Giffen Assistant Professor of Hospitality Management at California State University, Long Beach Leading Employee Performance Reviews Skillfully and with Careīy: Dr.
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